How to Redeem Flexi Passes and Gift Certificates Online

To redeem your 2020 Flexi Pass online, please follow the steps below. Online redemption is only possible if we have your correct email address listed on your account. If you have received your Flexi Pass as a gift you will need to contact us first to update your details. If you have any problems, please do not hesitate to contact us on 02 6021 7433.

Go to www.hothousetheatre.com.au, click on BOOK TICKETS at the top of the screen

Click SIGN IN (top right of Buy Tickets online window).

  • If you have logged in before
    Enter your Email & Password
  • If you don’t have a login but have purchased tickets before and we have your email address
    Click on Returning customer, but no password yet? and follow the prompts
  • If you have never purchased tickets or logged in before
    Under CREATE NEW ACCOUNT (right hand side) enter and confirm your email and follow the prompts

TIP – It’s important that you login with the same email address given when the Flexi pass was purchased.

(There are 4 sections that you will go through: Select, Options, Order Overview and Secure Payment)

SELECT Select the Performance you’d like to attend

OPTIONS Enter the number of tickets, select date & time and click BEST AVAILABLE

On the price page, select the Redeem – Flexi price and click CONTINUE

ORDER OVERVIEW Review your order, click box office collection and click CONTINUE

If you would like to redeem tickets to any of our other Season performances at this time, click Purchase additional tickets – TO ANOTHER EVENT

If you are ready to pay, scroll to the GIFT CERTIFICATE section. You can either choose a voucher serial number* from the drop down menu, or input the serial number of the voucher you would like to redeem in the Gift Certificate section.

*Each voucher from your Flexi Pass has a serial number (S/N:) located on the bottom right hand side

TIP – To redeem multiple vouchers, click REDEEM after each choice in the drop down menu. If entering serial numbers manually put a comma and a space between each number eg. 12345, 12346.

Once you have used a voucher, it becomes redundant and is replaced by the ticket printed at box office. Please keep track of your unused Flexi Pass vouchers, as it is their individual serial numbers you need in order to redeem for tickets.

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Box Office & Administration Hours

The Box Office at the Hume Bank Butter Factory Theatre is open 1 hour prior to each show.

Monday to Friday 9:00 AM to 5:00 PM

Contact Us

Phone 02 6021 7433
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