To redeem your 2020 Flexi Pass online, please follow the steps below. Online redemption is only possible if we have your correct email address listed on your account. If you have received your Flexi Pass as a gift you will need to contact us first to update your details. If you have any problems, please do not hesitate to contact us on 02 6021 7433.
STEP 1 – GO TO OUR WEBSITE
Go to www.hothousetheatre.com.au, click on BOOK TICKETS at the top of the screen
STEP 2 – SIGN IN
Click SIGN IN (top right of Buy Tickets online window).
- If you have logged in before
Enter your Email & Password
- If you don’t have a login but have purchased tickets before and we have your email address
Click on Returning customer, but no password yet? and follow the prompts
- If you have never purchased tickets or logged in before
Under CREATE NEW ACCOUNT (right hand side) enter and confirm your email and follow the prompts
TIP – It’s important that you login with the same email address given when the Flexi pass was purchased.
STEP 3 – CHOOSE YOUR PERFORMANCE
SELECT Select the Performance you’d like to attend
OPTIONS Enter the number of tickets, select date & time and click BEST AVAILABLE
On the price page, select the Redeem – Flexi price and click CONTINUE
ORDER OVERVIEW Review your order, click box office collection and click CONTINUE
STEP 4 – REDEEM YOUR FLEXI
If you are ready to pay, scroll to the GIFT CERTIFICATE section.
Your Flexi pass is treated as gift certificate by the ticketing system. On the drop down menu you should see the serial numbers for each of the remaining vouchers for your Flexi pass.
You can either choose a voucher serial number* from the drop down menu, or input the serial number of the voucher you would like to redeem in the Gift Certificate section.
*Each voucher from your Flexi Pass has a serial number (S/N:) located on the bottom right hand side
TIP – To redeem multiple vouchers, click REDEEM after each choice in the drop down menu. If entering serial numbers manually put a comma and a space between each number eg. 12345, 12346.
Once you have used a voucher, it becomes redundant and is replaced by the ticket printed at box office. Please keep track of your unused Flexi Pass vouchers, as it is their individual serial numbers you need in order to redeem for tickets.