In light of the restrictions put in place to deal with COVID-19, all performances and events at the Butter Factory Theatre are postponed till 2021.
We are taking this opportunity to update our Box Office system.
If you are after a gift certificate as a present for 2021, we expect that to be available in early December
If you have any questions please email [email protected]
Can’t see the form? Link directly to the tickets here »
Terms and Conditions of Ticket Sales – The Important Bits
- Tickets purchased online will be held at the Box Office for collection. Box Office is open 45 minutes prior to the performance time.
- Concessions are available for those who hold a government issued concession card. Valid concession identification must be shown at the Box Office on collection of tickets.
- All sales are final at the time of booking. There is no exchanges or refunds except as provided in the Live Performance Association code of ticketing practice.
- Payment may be made by Visa or MasterCard.
- A transaction fee and credit card fee (where applicable) may apply to all transactions.
- HotHouse Theatre adheres to the Live Performance Australia Ticketing Code of Conduct
- HotHouse reserves the right to add, withdraw or substitute artists and to vary advertised programmes as necessary.
- Please advise staff of any access requirements when booking your tickets.
Our Concession rate is available to Australian Pensioners, Seniors, Health Care Cardholders, MEAA Members and patrons using Audio Description services. Proof of eligibility is required when booking or collecting tickets.
Companion Card promotes the rights of people with a disability, who require a companion, to fair ticketing at events and venues. Holders of this card are entitled to a complimentary ticket for their companion for any HotHouse Theatre performances. To book using a Companion Card, please contact the box office and be prepared to present your Companion Card upon collection of your tickets.
For specific access requirements, please call Box Office on 02 6021 7433.
Babes in Arms
Children aged under 2 years are admitted free of charge to some performances seated on their carer’s lap without a pram. Please contact us on 02 60217433 if you’re unsure whether this applies to the specific performance you wish to attend.
Red Hot Rush tickets
If you are under 26 or hold a valid student card, you can buy remaining tickets from the box office for $20 to any HotHouse show within one hour of the performance. A valid proof of age or Student ID is required.